Frequently Asked Questions (FAQs)

1. What is MyKiranaBuddy?

MyKiranaBuddy is a B2B e-commerce platform that connects retailers, kirana stores, and small businesses with verified wholesalers and distributors. You can order products at wholesale prices and get them delivered to your doorstep.

2. How do I register as a buyer?

Click on "Sign Up" on the app or website, fill in your business details (shop name, GST number if applicable, contact info), verify your phone number, and start shopping immediately after approval.

3. What products can I buy on MyKiranaBuddy?

We offer a wide range of products including groceries, snacks, beverages, personal care items, household essentials, stationery, and more. Browse through our categories to explore thousands of products from trusted brands.

4. What is the minimum order value?

The minimum order value varies by location and supplier. Generally, it ranges from Rs. 500 to Rs. 1000. Check the order summary page during checkout for specific details.

5. What payment methods are accepted?

We accept multiple payment methods including UPI, debit/credit cards, net banking, digital wallets, and cash on delivery (COD). Credit terms may be available for verified businesses.

6. How long does delivery take?

Delivery time depends on your location and product availability. Typically, orders are delivered within 1-3 business days. You can track your order status in real-time through the app or website.

7. Can I cancel or modify my order?

Yes, you can cancel or modify your order before it is dispatched. Go to "My Orders," select the order, and choose "Cancel" or "Modify." Once dispatched, cancellations may not be possible.

8. What is your return and refund policy?

If you receive damaged or incorrect products, you can raise a return request within 24-48 hours of delivery. Our support team will verify the issue and process a refund or replacement as per our policy.

9. How do I track my order?

After placing an order, go to "My Orders" section in the app or website. You will see real-time status updates including order confirmation, packing, dispatch, and delivery. You will also receive SMS/email notifications.

10. How can I contact customer support?

You can reach our customer support team via email at support@mykiranabuddy.com or use the "Contact Us" page on our website/app. We are available to assist you with any queries or issues.

11. Is my data secure on MyKiranaBuddy?

Yes, we use industry-standard encryption and security measures to protect your personal and business information. Your data is never shared with third parties without your consent. Read our Privacy Policy for more details.

12. How do I delete my account?

If you wish to delete your account and all associated data, please contact us at support@mykiranabuddy.com with the subject "Account Deletion Request." Our team will process your request within 7 business days.